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Professional Client Support Representatives cordially respond to all phone inquiries, helping with any questions or concerns related to laboratory services.
Strong technical backgrounds and reference laboratory experience prepare our Client Support Representatives to be your local resource.
We are here for you -- 605-328-5464 or 800-522-2561
Client Support office hours are listed below:
- Monday - Friday, 7:30 a.m. - 5:30 p.m.
- Saturday, 7:30 a.m. - 12:00 noon
Client Support is on call 24 hours a day, 7 days a week, by cell phone with instant access to laboratory data via a laptop computer.
Client Support can also access technical and pathology support 24 hours a day, 7 days a week. |
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Client Support Staff
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Our Client Support Staff has over 175 combined years of laboratory experience to better enable us to assist you and answer your questions. Our representatives have extensive technical backgrounds that include both laboratory training and nursing experience that allow us to relate personally to you. Much has changed over the years; however, one thing remains constant--and that is our commitment to you, our clients. Our entire team is committed to providing you with the most up-to-date, quality laboratory services...for you and your patients.
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Sue H., Client Support Supervisor
Sue is a former Licensed Practical Nurse with 6 years of nursing experience and more than 24 years of laboratory experience. She finds it "so rewarding to work with such a wonderful team of caring Client Support professionals, plus all of the healthcare personnel with whom we come in contact with every day...all striving to make a difference in people's lives." |
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Mary D., MLT(ASCP)
Mary is Sanford Laboratories' Operations Manager and is one of the "original" Sanford Laboratories staff members. She has an Associates of Science degree and over 30 years of laboratory experience. Because we serve a regional area, Mary "enjoys the bond you build with each client when visiting with them on a routine basis." |
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Stephanie J., MT(ASCP), Assistant Client Support Supervisor
With 11 years of laboratory experience at a small rural hospital to a large tertiary hospital and various sized clinic settings, Stephanie understands and enjoys helping solve problems for clients. She believes her Client Support role "helps you understand the full realm of healthcare, in that each day you deal with many different healthcare professionals." |
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Jill A., MLT(ASCP)
Jill's 24 years of laboratory background and a Bachelor of Arts degree are keys to her success in assisting our clients. Because each and every day is different, Jill "…enjoys the challenge of keeping up with the constant changes in the field of laboratory medicine." |
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Deb B., MT(ASCP), NCA
Using her 13 years of laboratory experience and B.S. degree in Biology and Medical Technology, Deb "enjoys the interaction with so many different clients each day. It's very rewarding to have a part in making someone's day go a little smoother." |
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Mary Beth P., MT(ASCP)
Because she has worked in a wide variety of laboratory settings for over 30 years, Mary Beth emphasizes she understands that "No question is a stupid question. I might not know the answer, but I'll help find it." |
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Rhonda R., MLT(ASCP)
One of the many aspects Rhonda finds rewarding is "providing daily support to our clients, health care providers, and patients." Her 31 years of laboratory experience contribute to her success as a resource person for the Client Support team. |
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Cathy H., MLT(ASCP)
Cathy comments "Each and every day is different," which describes well why her 17 years of clinical laboratory experience are so helpful as she performs her job each day. She finds it very rewarding to "answer questions and solve problems for so many different clients." |
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Bobbi C., MLT(ASCP)
Bobbi brings to the Client Support team 18 years of laboratory experience, including small to large hospitals, and small to large clinics. She also had prior client support experience. To Bobbi, "Each day gives me opportunities to learn more about so many different aspects of healthcare." |
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Melissa F., MLT(ASCP)
Melissa's 7 years of laboratory experience in a clinic setting prepares her to "enjoy being able to help our clients with any problems that may arise throughout the day." She enjoys the wide-array of challenges her job offers, and notes that "it is also a job where you can literally learn something new every day!" |
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